Is your agency losing leads?

1. Do all enquiries (portals, your website, WhatsApp, calls and walk-ins) end up in one place?

   Yes No

2. Is every new enquiry answered within an hour, including weekends?

   Yes No

3. Can you see at a glance which agent is following up each buyer?

   Yes No

4. Do you record each buyer's position: cash, pre-approved or still applying?

   Yes No

5. If an agent leaves, do their buyer and seller conversations stay with the agency?

   Yes No

6. Do you keep a wish-list for buyers and contact them when a matching listing comes in?

   Yes No

7. Do you know how many enquiries the agency received last month?

   Yes No

8. Are leads with no contact for a week flagged, so someone picks them up?

   Yes No

Answer all eight questions to see your score.